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How to calculate number of End Users per Company

How to use "number of users" in a calculated metric in Planhat

Christian Dreyer avatar
Written by Christian Dreyer
Updated over a month ago

If the number of End Users per Company is an important metric for you to track (for example your pricing is based on # of seats/users in the Company) you can do so by creating a calculated metric.
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If you just want the total count of End Users in the Company, you can use the system metric "Number of Users".

Here is how you would set up the equation:

{"type": "metricOverTime", "prop": "system.users_total"}

**Always, when creating a calculated metric and specifying which metric/activity to use, use the EXACT spelling, spacing, and capitalization that displays.

However, when creating calculated metrics from the System Metrics, use the following:

  • system.users_total (for Number of users)

  • system.activity_count (for Activity Count)

  • system.users_active_last1 (for Users active last day)

  • system.users_active_last7

  • system.users_active_last30

  • system.users_active_last90

Let us know if you need any help setting up new calculated metrics for your business.

Being Alerted of Overuse

This is a great calculated metric to create because you are able to be alerted if the company is above their # of seats.

To do this, you can create segments for the # of seats sold (which can sometimes relate to the price level package they have purchased). Then, create an automation to be alerted for when a company in that segment rises above that threshold.

Read here for more ideas on how to segment your customers in Planhat.

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