Planhat will automatically create a new End User on a Company when it has enough information to do so (typically just needs an email).

However, in order for Planhat to be able to map the new End User to the correct Company, there has to be an email domain associated with the End User that matches one of the related domains on the Company.

If it seems End Users are not being added in Planhat from an Intercom chat, ticket, or an email exchange, first check to see that there is a related domain that matches one of the Company's.
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If there is no related domain present, or there are multiple domains that are related to this Company but not all of them are there, you can add them manually.

It's easy to view/update the "Related Domains" field via the Data Explorer.

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