If you have accidentally deleted a field, Workflow, License etc., don't panic! With the Trash Bin feature you can restore deleted items yourself with just a few clicks.
To access the Trash Bin in upgraded Planhat (ws.planhat.com), click on your name in the top right of your Planhat tenant, and select "Trashbin".
Click the image to view it enlarged
📌 Important to note: most removed items are kept for 7 days. For records with other associated relations, such as Companies, those related records (e.g. notes, Licenses) can also be recovered. There may be some exceptions though. In the case of removed Companies for example, the following may not be restored exactly as they were:
Not all user tracking activities can be restored
Issues may have had End Users removed, and these End Users cannot be re-associated with the Issues
Issues generally can not be re-associated with the company, though it also won't have been removed completely
Group structures related to the removed Company would have been broken
Some Conversations may not be reverted to their exact state, e.g. the involved End Users
System metrics, calculated metrics, custom metrics and user activities restoration is not supported
In the Trash Bin list we will only show the primary items removed, so if a Company was removed only that Company will show and not all the related Licenses, notes etc. (even if they're also kept). Of course, if you remove a specific License for example, then that License would appear in the list.
Users with the permission "Admin Access" can see all removed items (until they expire). Other Users can see the items that they have removed, regardless of the model permissions at the time.