If you have enabled the Google Calendar integration but your event(s) are not syncing to Planhat, then there is a good chance that this article contains the answer. If the troubleshooting tips below do not resolve your issue, then please reach out to our Support team.
The Google Calendar integration will not sync historical events (i.e. events from the past). The assumption is that all your historical meetings aren't that important (as tasks) since you've already completed them.
Go to the Data Explorer and search/filter on archived Tasks. If the event has been marked as "Done" or "Won't do" then you should be able to find it.
The integration will try to be smart about which events it chooses to pull in. That means it won't bring in just any event from your calendar; in order for Planhat to bring in an event, there needs to be a contact invited to the event that is an End User.
If you receive a calendar invite from someone that isn't in Planhat and you have the setting "Automatic detection of new contacts" disabled, Planhat will look for the End User, and if it can't find the End User, the event will be ignored. The reason for this is that the End User doesn't exist in Planhat, and because Planhat can't automatically create a new End User, the event will be seen as non-relevant.
The integration will only sync up to 90 days into the future.
If you have a recurring event in your Google Calendar that goes far into the future, those will be synced gradually into Planhat, and not all at once.
This relates to the previous bullet point: it will initially sync in 90 days of events, rather than a whole year or years into the future.
A full sync is then performed each day to retrieve the events that have just come into the moving 90-day window.
If the sync flow detects that a recurring event has been edited or deleted, the full sync that runs makes sure that all instances are retrieved and correctly updated on the Planhat side.
If an event created in Google Calendar isn't marked as "done" within 7 days after the event due date has passed it will automatically be removed (but not counted as a complete event). By default, the event will be removed within 7 days but you can change that value. If you go to "Settings" Global Tool, you will see a field called "Days before removing Google calendar events", where you can change this number if desire.