Summary
Pi is included in Planhat Professional, Advanced and Enterprise
There are three User Types: Free, Core and Premium. Each gets a daily allowance of Pi Credits
Each answer from Pi uses 0, 1 or 10 Pi Credits, depending on how much work it does
Pi Credits don't use your organization-wide AI or Automation Credits
Series
Planhat OS - User Types and Pi Credits ⬅️ You are here
Article contents
Introduction
Pi, by Planhat, is a multiplayer customer agent. Your team can bring Pi into any Session, ask it questions and have it carry out work for them.
Pi adds no variable pricing. Each user gets a fixed daily allowance of Pi Credits based on their User Type, so usage stays predictable for admins.
User Types
What are User Types?
Every user in Planhat has one of three User Types. The User Type sets their access level, how many Sessions they can have, and their daily Pi Credits.
Free: view access, for people who mainly need to look things up
Core: full access. Every Core User gets a daily allowance of Pi Credits at no additional cost.
Premium: full access with 5 times the daily Pi Credits of a Core User, for your heaviest Pi users
Daily Pi Credits per User Type
User Type | Access | Sessions | Daily Pi Credits |
Free | View | 10 | 3 |
Core | Full | No limit | 50* |
Premium | Full | No limit | 250* |
🚀 *Launch bonus
During October and November 2026, Core and Premium users get twice as many Pi Credits at no additional cost: 100 and 500 per day.
How Pi Credits are counted
Each answer from Pi uses 0, 1 or 10 Pi Credits, depending on how much work it does. Simple exchanges are free.
Answer type | Pi Credits | Examples |
Basic | 0 | Emoji reactions, greetings, general chat, a simple lookup in a small data sample |
Standard | 1 | Create a record, edit a Document, answer a question based on your knowledge base |
Advanced | 10 | Create or edit an artifact, run an analysis, or take action across larger data sets |
Frequently asked questions (FAQs)
Q: Do simple questions count against my Pi Credits?
A: No. Basic answers, such as greetings, general chat and simple lookups, use 0 Pi Credits
Q: Do Pi Credits use my organization's AI or Automation Credits?
A: No. Pi Credits don't use your organization-wide AI or Automation Credits. They come from each user's own daily allowance
Q: What if someone regularly needs more Pi Credits?
A: Make them a Premium User. Premium Users get 250 Pi Credits a day, 5 times a Core User's allowance. You can buy Premium Users and assign them to anyone on your team