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Uploading NPS Data to Planhat
Uploading NPS Data to Planhat

How to upload your NPS data with the Excel import template

Christian Dreyer avatar
Written by Christian Dreyer
Updated yesterday

If you're not using one of our integrations with Satismeter, Delighted, or Promoter you are able to import your NPS data directly into Planhat by using our NPS Excel import template. The instructions below explain how to locate the NPS import section and how to import your data.

  1. Go to the Federated Search box and click "Import" in the "Tools" section at the bottom

  2. Click on the "Model" dropdown and select "Nps" from the list

  3. Download the import template

  4. Enter your NPS data into the template (without changing any of the template column names)

  5. Click on "Choose a file..." and upload your spreadsheet

πŸ“Œ Important to note: This will override any existing NPS scores and update them with the new data you've imported.

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