If you're not using one of our integrations with Satismeter, Delighted, or Promoter you are able to import your NPS data directly into Planhat by using our NPS Excel import template. The instructions below explain how to locate the NPS import section and how to import your data.
Go to the Federated Search box and click "Import" in the "Tools" section at the bottom
Click on the "Model" dropdown and select "Nps" from the list
Download the import template
Enter your NPS data into the template (without changing any of the template column names)
Click on "Choose a file..." and upload your spreadsheet
📌 Important to note: This will override any existing NPS scores and update them with the new data you've imported.