Planhat

NPS Module Overview

Planhat’s NPS module is a powerful way to incorporate your customer feedback into your CS processes, and use them in an actionable way.

Planhat's in-app NPS survey reaches your end-user faster to understand the emotional value that your app, product or services delivers

Some helpful tips and tricks we would like to share

How to upload your NPS data with the Excel import template

What to do when your NPS survey isn't sending due to the NPS sender not having their emails synced (Gmail or Outlook) in Planhat

What to do when your NPS survey goes out to an end-user on an account with no Owner in Planhat

What happens when the same end-user exists across multiple accounts when I set up my NPS campaigns?

Find answers and get help from Intercom Support and Community Experts

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