When setting up your NPS campaign you have different options in selecting who the NPS survey will come from via a field called "Send Message From".
If you select "Account Owner" and the account that the end-user is associated with doesn't have an "Account Owner" then the NPS survey will not be sent.
The email will be stored in the "Outgoing - need action" folder in the "Email Manager" Home feature.
If you look in the top right hand corner of the conversation you will see a red triangle with a white exclamation mark and if you hover over it you will see the following error message: "Send error: Unable to identify send "accountOwner". Please edit it and choose a valid sender."
Solution ✔️
Add an "Account Owner" to the Company, locate the email in the "Outgoing - need action" folder and select "Approve to be sent" (a tick on the email).
