Background
Sending emails directly through Planhat is an effective way to leverage your data and communicate with customers more efficiently. However, there are limits in place to protect the integrity of your outboxes, customer inboxes, and the system performance.
Per each sender address, there is an overall limit set by your email provider (Gmail or Outlook), to help prevent spam and keep accounts safe. Typically, this is 2,000 per user over a rolling 24 hours.
Automatic Emails User Daily Limit
Planhat has one email quantity limit parameter for personal emails: "Automatic Emails User Daily Limit". You can view its current value within the "Settings" Global Tool for admins (accessed via the "System Admin" menu) - you'll find it in the "Outbound Limits" tab within the "Outbound Email" category.
📌 Important to note
To access the "Outbound Email" part of the "Settings" Global Tool, your Role needs the "Outbound Emails" workflow permission
You (as a Planhat user) cannot actually update this setting yourself, which is why it is grayed out in the screenshot above. This can only be changed by a "Super Admin" (SA), i.e. a Planhat staff member
This specific setting only affects bulk emails going out via Gmail/Outlook, as opposed to those sent via Email Automation Provider (SendGrid).
This setting determines the maximum number of emails that can be sent per day, per email address. The default is 200; if you would like to request an increase to this, please speak with your Planhat CSM.
If you hit the limit, emails are queued as "Scheduled" in the "Outgoing - scheduled" folder in Email Manager, and sent as soon as limits are lifted.
For example, if you have this set at 200 emails and you send 400 emails from felicia@cocacola.com, 200 will still be sent on the day you hit send, and the remaining 200 will be sent tomorrow.